Frequently Asked Questions
Who are you?
Helped by Alex Jumelin, Jimmy Petitet and Lionel Cardoso, close friends and creators of Stereo Panda, the panda is spreading its good word across the globe. From t-shirts, caps, sweatshirts to pins, the funky fur ball blink his right eye proudly posing near a giant boombox or on a lollipop package. All started when he took off in the professional bmx circuit. Indeed Stereo Panda started as a fearless french pro flatland team for which the panda head was then chosen as an emblem for homemade team tees that quickly became popular outside the bmx sphere. Summer 2004, the panda emblasonned products are well in demand and Stereo Panda becomes a full-on brand. Largely inspired by music (from Sid Vicious’s punk attitude to Prince’s smoothness and sulfurous Pharrel Williams Hip pop…) and cult brands with genuine designs (Nike, Adidas, Stussy, A Bathing Ape….), Stereo Panda’s delirious and energetic designs take source in the american and japanese youth culture with a touch of vintage imagery from the end of the 70’s, early eighties. More than a brand, a spirit with no limits.
(Text from WAD magazine - France)
How can I contact you?
STEREO PANDA
110, rue Réaumur
75002 Paris
FRANCE
Phone / Fax : +33 (0)1 40 26 02 97
General inquiries : info@stereopanda.com
Online store inquiries : nelson@stereopanda.com
Do I need a Paypal account to order from the online store?
Not at all. All your purchases in the Stereo Panda online store can be paid with your credit card without having a Paypal account. The secured payment payment engine indeed is from Paypal but all you have to do when it's time for payment is press the button that mentions "I don't have a Paypal account yet". You will then be directed to the secure credit card information page. All major credit cards are accepted.
What are the shipping delays?
France customers : Expect to receive your order in around 2-4 working days.
European customers : Expect to receive your order in around 4-6 working days.
Other customers : Expect to receive your your order in around working 11-15 days.
Can I return the clothing for exchange or refund?
You can send the items back if there is a defect or if the size ain't right. But please let us know by mail before end so we can figure things out and arrange the exchange. The item must be returned as when sent, unworn, with all tags. Refund will only happen if we can't find a solution to make you happy!
You have 7 days from the delivery day to exchange a product. Please proceed as explained below:
Send us an e-mail at info@stereopanda.com with those information:
1 - The reason why you want to send back the product
2 - The invoice Number
3 - For an exchange: the model, size and color you want then.
At the end, send it back to:
STEREO PANDA / Alex
110, rue Réaumur
75002 Paris
FRANCE
We will proceed the exchange within 48H.
Sizing
The Stereo Panda clothing uses its own cuts. The sizing is slim fit. Which means not tight but not loose. Just right. Here below is a comprehensive chart with recommendations and some precisions regarding sizing in centimeters.
Still got an unanswered question? Contact us at info@stereopanda.com